Frequently Asked Questions (FAQs)

Q1. How can I place an order?

To place an order, simply select your desired product on Naqshara and click on “Add to Cart.” Once you are ready, proceed to checkout and enter your required details. Our sales team will then contact you via WhatsApp to confirm your order.

Q2. How will my order be shipped and how long will delivery take?

Orders are shipped through trusted local courier services. Delivery within Lahore usually takes approximately 24 hours, while deliveries to other cities may take 48 hours or more depending on the location.

Q3. Can I open my Cash on Delivery package before making payment?

No, Cash on Delivery packages cannot be opened before the payment is completed.

Q4. Is it secure to pay through a credit or debit card?

Yes, your payment and personal information are fully secure at Naqshara. We take customer data protection and payment security very seriously.

Q5. Are there any hidden charges?

No, there are no hidden charges. You will only be charged the exact amount mentioned on your invoice or order receipt.

Q6. What are your customer support timings?

Our customer support helpline is available 24 hours a day, Monday to Saturday, to assist you with your queries and concerns.